We offer two ways for you to obtain more detail on your conference calls. First, you can request detailed billing, which will print all of your conference details (per conference) on your PDF – just keep in mind that this will make your statement a lot larger. Second, we offer full conference details online via…
You might be wondering why there is a 404 access number in addition to your 800 access number. Just to clarify, anyone in the US 50 states (Hawaii and Alaska) or Canada can use the Toll-Free access number. We include a direct dial (404#) access number if you have participants overseas.
Customer called wanting to know how to find his Moderator Conference Code. If you have lost your Conference Card (wallet card), you can retrieve your Moderator Conference Code from your web management site. Login: www.AccuConference.com/customer/ **If you do lose your wallet card, it might be a good idea to change your codes – call use…
If you ever have a question about any feature (Question and Answer, Scheduling Calls, etc.) pick up the phone and call us. We are always ready to spend whatever it takes so that you feel comfortable with your AccuConference Account! One customer called in before their conference in order to better understand the Live Call…
A new customer called in and learned that they could hold a conference immediately and also anytime they needed without having to contact us. Each of our accounts has at least one “On-Demand” conference (set of codes – Moderator/Participant) which can be used anytime without a reservation or schedule. In addition, customers can add as…
The customer first wanted to comment about our outstanding services. She stated that she finds our services extremely user friendly all the way around. This includes the usage of features, assistance with organizing conferences by providing additional conference lines with assigned moderator & participant codes, the online account manager & the ease of setting up…
Received a call from a customer wanting to add a new conference line. They did not know that their account can have as many unique conferences as they want. The customer requested to add several unique conferences for the different departments at their organization. We can add as many unique pairs of conference codes (what…
If you have a conference and it has been deactivated, it most likely means you scheduled a conference from your conference manager page for a specific date and time. The online scheduler creates a unique code for the moderator and participant for the one-time use scheduled call. Once the scheduled call is over, the scheduled…
Customer called in inquiring about a general conference line. They stated that they always have to schedule a conference in order to receive pin codes. While they were on their online account I walked them through the conference manager & view conference list & pointed out the “on-demand” conference line. I offered to send the…
Customer called in to inquire about separate billing. I explained our accounting codes feature & gave different options on how to find out exactly who is using his account (such as permission based users). I gave them options of assigning moderator codes, recording his conference, adding accounting codes, viewing the call log, & adding more…