Customer called in to update his billing information. He also asked how he could add new users. I walked him through the process on his online account. He was pleased to have many options to modify his account. Adding Users Blog Entry Changing billing/credit card info : *Go to the ‘Account’ tab and click on…
Customer called in to ask about managing pin codes. I advised him that he could, forever, use the original pins. We also went over “scheduling one time conferences & the adding & removing of the pins. Customer was very happy that he called in to ask because he would have never imagined that he would…
Customer called in to ask if we had a function that would automatically record his conferences. I walked him through his online account & helped him set up the “automatically record conference” feature. He was amazed of how many features we had & how developed we have our services. He likes the idea of being…
Customer called in to ask about our services. When I went over our rate plans he decided to join right away. He could not believe that many features were included & that we offer free recordings. He liked the auto pay feature & the fact that he could manage, almost everything from his account, online….
Customer called with an issue regarding the “click to listen” option for the name recording. Each time she attempted to listen to a name recorded, her computer was pulling up Dell Jukebox instead of her usual audio program. I explained to the customer that the settings on her computer had been changed and that I…
We can record both your audio and web conference for later playback via a flash file. Let us know before your call that you need the conference recorded. Once your conference is complete, we will send you a flash file you can post to your website.
A new customer called in to inquire about the next step in order to use the account. They said all they received after sign up was a web page thanking them for the order. I let them know that the account was active and that an email would be sent with all of the account…
Customer called in to find out how they could listen to the participants/moderators recorded name. When you enter a conference call, the system requests you to record your name. This name recording can be listened to from the conference detail screen. How to listen to name recordings: 1. Log into your account: www.accuconference.com/customer 2. Click…
Customer called in to compliment on our wallet cards. They stated that it will come in very handy and will no longer need to go on or check a piece of paper on which the information for the conference line is written down on. If you have misplaced your wallet card, or would like additional…