October 26, 2006 by DByrd.

Customer called and inquired about associating a specific dial in playback pin to one recording for dial in playback on the same conference as opposed to having a different set of conferences for each recording.

If you need something specific and you can’t find it online, call us. We usually can setup something that fits your need exactly. In the case above, we can setup so a particular participant code will always be associated with one specific recording for playback making it easier on you and your clients.

1.800.989.9239

Posted in Conference Recording Playback | No Comments »

October 24, 2006 by DByrd.

Customer called in to request assistance with updating her saved contacts.

To edit your saved contacts, go to your Contact Manager, click on the contact, then click the Edit button.

Need more help? 1.800.989.9239

Posted in Conference Call Account, Permission Based Users | No Comments »

October 23, 2006 by DByrd.

Customer called in to confirm her access numbers & pin codes. I sent her an email with her account information.

To view your conference code(s) and access number(s):
-Go to ‘Conference Manager’ and click on ‘View Conference List’
-Click on the name of your conference and scroll down until you see the access numbers and PINs.

Need Help? 1.800.989.9239

Posted in On Demand Conferences | No Comments »

October 20, 2006 by DByrd.

Customer called in to update billing information & to add a new contact.

To update my billing/credit card information:
-Go to the ‘Account’ tab and click on ‘My Account’
-Click ‘Edit’ in the right corner
-Scroll down to ‘Credit Card Information’ and update
-Click ‘Update’ at the bottom of the screen

To add a contact:
-Go to the ‘Account’ tab and click on ‘My Profile’
-Click on the ‘Contacts’ option located just above your e-mail address
-Click on ‘Add Contact’ located under the heading ‘Contact List’
-Enter the information of the person you would like to add
-Click ‘Add Contact’

Need help?  1.800.989.9239

Posted in Conference Call Account | No Comments »

October 19, 2006 by DByrd.

Customer called in to get assistance with setting up recording & play back on his account. I walked him through the procedure from his online account.

Activating Record and Playback can be done from the AccuConference Customer Site:
-Log into the customer site online at www.AccuConference.com
-Click on Conference Manager, then View Conference List
-Select the conference you would like to change by clicking on the conference name.
-Click on “Edit” at the top right of the screen
-Scroll down until you see the option to check the boxes marked “Allow Conference Dialin Playback” and “Automatically Record Conference”. Check those boxes.
-Click Update

Questions? 1.800.989.9239

Posted in Conference Recording Playback | No Comments »