This can easily be setup. If fact, we can add a customer access number and prompt for you at no additional charge. If you would like, we can print custom cards for your individual store(s)/location(s).

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Once you have recorded a conference, you have the option to access it via dial in playback or by downloading it straight to your computer.

For Dial in Playback:
-Call customer service to make sure it is active your conference
-Dial into the same access number for the conference
-When it asks for your conference code, put a * in front of the code that you used to access the conference
-By default, the last 5 recordings will be accessible to your participants by date. They may choose the one they can listen to.
-You may control which recordings participants have access to via our customer admin site.

To Download a Recording:
-Log into the customer admin site.
-Put your cursor on “Conference Manager” and click on “View Conference List”.
-Select the conference that you want to download a recording from by clicking on the name of the conference.
-Scroll down until you see the Conference History
-Find the recording you wish to download by looking at the date of the conference.
-Right click on the “Recording” link, select “Save Target As” and start downloading it to your computer.

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Follow these instructions to outdial to your participants in a conference call:

-Dial into your conference as a moderator
-Press *1 to open a separate line
-Dial the telephone number of the person you wish to place in your conference followed by the # key.
-When the person answers, press *2 to bring you and the new participant into the conference.
-If the desired participant does not answer their phone or you get their voicemail, press *3 to bring yourself back into the conference without the new participant.

Need more help? 1.800.989.9239

Adding Permission Based Users is easy

Removing them is also simple.  On your Account Screen click on the email address of the contact you wish to remove.  Click “Edit”.  Change their status to User Status to “Deleted”.

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You can allow playback on your recorded conferences by selecting “Allow Conference Dialin Playback” on the conference detail screen.

Participants can either press “#” and then their participant code to listen to a recorded call, or you can setup a Playback Participant conference code which will automatically join them to a recorded call when they dial in.

Questions? 1.800.989.9239

If you need something specific and you can’t find it online, call us. We usually can setup something that fits your need exactly. In the case above, we can setup so a particular participant code will always be associated with one specific recording for playback making it easier on you and your clients.

1.800.989.9239

To edit your saved contacts, go to your Contact Manager, click on the contact, then click the Edit button.

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To view your conference code(s) and access number(s):
-Go to ‘Conference Manager’ and click on ‘View Conference List’
-Click on the name of your conference and scroll down until you see the access numbers and PINs.

Need Help? 1.800.989.9239

To update my billing/credit card information:
-Go to the ‘Account’ tab and click on ‘My Account’
-Click ‘Edit’ in the right corner
-Scroll down to ‘Credit Card Information’ and update
-Click ‘Update’ at the bottom of the screen

To add a contact:
-Go to the ‘Account’ tab and click on ‘My Profile’
-Click on the ‘Contacts’ option located just above your e-mail address
-Click on ‘Add Contact’ located under the heading ‘Contact List’
-Enter the information of the person you would like to add
-Click ‘Add Contact’

Need help?  1.800.989.9239

Activating Record and Playback can be done from the AccuConference Customer Site:
-Log into the customer site online at www.AccuConference.com
-Click on Conference Manager, then View Conference List
-Select the conference you would like to change by clicking on the conference name.
-Click on “Edit” at the top right of the screen
-Scroll down until you see the option to check the boxes marked “Allow Conference Dialin Playback” and “Automatically Record Conference”. Check those boxes.
-Click Update

Questions? 1.800.989.9239