November 8, 2006 by DByrd.

Customer called in to ask about our dial in play back feature. We covered the set up, organization of the conferences, play back controls, & charges. We also, covered the downloading of a recording. She was very pleased to know that everything is available to her from her online account.

Once you have recorded a conference, you have the option to access it via dial in playback or by downloading it straight to your computer.

For Dial in Playback:
-Call customer service to make sure it is active your conference
-Dial into the same access number for the conference
-When it asks for your conference code, put a * in front of the code that you used to access the conference
-By default, the last 5 recordings will be accessible to your participants by date. They may choose the one they can listen to.
-You may control which recordings participants have access to via our customer admin site.

To Download a Recording:
-Log into the customer admin site.
-Put your cursor on “Conference Manager” and click on “View Conference List”.
-Select the conference that you want to download a recording from by clicking on the name of the conference.
-Scroll down until you see the Conference History
-Find the recording you wish to download by looking at the date of the conference.
-Right click on the “Recording” link, select “Save Target As” and start downloading it to your computer.

Need more help? 1.800.989.9239

Posted in Conference Recording Playback, Conference Call Recording, Uncategorized | No Comments »

October 28, 2006 by DByrd.

Customer called in to activate two of his one time use conference lines for dial in play back. I explained the charges for dial in play back on his account.

You can allow playback on your recorded conferences by selecting “Allow Conference Dialin Playback” on the conference detail screen.

Participants can either press “#” and then their participant code to listen to a recorded call, or you can setup a Playback Participant conference code which will automatically join them to a recorded call when they dial in.

Questions? 1.800.989.9239

Posted in Conference Recording Playback, Uncategorized | No Comments »

August 21, 2006 by DByrd.

Customer called wanting to know how to find his Moderator Conference Code. If you have lost your Conference Card (wallet card), you can retrieve your Moderator Conference Code from your web management site. Login: www.AccuConference.com/customer/

**If you do lose your wallet card, it might be a good idea to change your codes - call use at 1.80.989.9239

Posted in On Demand Conferences, Uncategorized | No Comments »