There are a lot of cases where you may find that you need a little extra help from in the form of an operator assisted conference call. Recently, a customer called and spoke with one of the representatives, and our customer knew he wanted an operator on his conference call, but he didn’t know what…
Customer called in to ask about our dial in play back feature. We covered the set up, organization of the conferences, play back controls, & charges. We also, covered the downloading of a recording. She was very pleased to know that everything is available to her from her online account. Once you have recorded a…
Customer called in to activate two of his one time use conference lines for dial in play back. I explained the charges for dial in play back on his account. You can allow playback on your recorded conferences by selecting “Allow Conference Dialin Playback” on the conference detail screen. Participants can either press “#” and…
Customer called wanting to know how to find his Moderator Conference Code. If you have lost your Conference Card (wallet card), you can retrieve your Moderator Conference Code from your web management site. Login: www.AccuConference.com/customer/ **If you do lose your wallet card, it might be a good idea to change your codes – call use…