November 8, 2006 by DByrd.

Customer called in to ask about our dial in play back feature. We covered the set up, organization of the conferences, play back controls, & charges. We also, covered the downloading of a recording. She was very pleased to know that everything is available to her from her online account.

Once you have recorded a conference, you have the option to access it via dial in playback or by downloading it straight to your computer.

For Dial in Playback:
-Call customer service to make sure it is active your conference
-Dial into the same access number for the conference
-When it asks for your conference code, put a * in front of the code that you used to access the conference
-By default, the last 5 recordings will be accessible to your participants by date. They may choose the one they can listen to.
-You may control which recordings participants have access to via our customer admin site.

To Download a Recording:
-Log into the customer admin site.
-Put your cursor on “Conference Manager” and click on “View Conference List”.
-Select the conference that you want to download a recording from by clicking on the name of the conference.
-Scroll down until you see the Conference History
-Find the recording you wish to download by looking at the date of the conference.
-Right click on the “Recording” link, select “Save Target As” and start downloading it to your computer.

Need more help? 1.800.989.9239

Posted in Conference Recording Playback, Conference Call Recording, Uncategorized | No Comments »

September 14, 2006 by DByrd.

Customer called in to ask if we had a function that would automatically record his conferences. I walked him through his online account & helped him set up the “automatically record conference” feature. He was amazed of how many features we had & how developed we have our services. He likes the idea of being able to download his recording right after his conference.

Posted in Conference Call Recording | No Comments »

July 15, 2006 by DByrd.

Received a call regarding the call recordings. This caller was wanting to know what format the recording file is and whether they could choose the format. All of our call recordings are .wav format. Once the file is downloaded any recording software can be used to convert the .wav to any audio format. A couple of great audio editors are Audacity (free) and Soundforge (not free). Here are three with some of our thoughts:
Audacity
Pros:
Very Easy to Use
Easy To Edit File
Cons:
Not Recent
limited Features
MP3 compatability not included, but doable

SoundForge
Pros:
Very Powerfull robust Audio Editor
Batch Scription of Wav files
Filters, Advanced Audio Editing
Allows Conversion to all types of sound files
Cons:
Price

ITunes
Pros:
Very Easy To Use
Able to Burn CD’s
Manage Audio Recordings in Library
Cons:
Not Able to Edit Audio Files

Posted in Conference Call Recording | No Comments »