October 23, 2006 by DByrd.

Customer called in to confirm her access numbers & pin codes. I sent her an email with her account information.

To view your conference code(s) and access number(s):
-Go to ‘Conference Manager’ and click on ‘View Conference List’
-Click on the name of your conference and scroll down until you see the access numbers and PINs.

Need Help? 1.800.989.9239

Posted in On Demand Conferences | No Comments »

October 17, 2006 by DByrd.

Customer called in to change his pin. I walked him through his online account to help him get more familiar with what it has to offer.

To change a conference code or PIN:
-Go to ‘Conference Manager’ and click on ‘View Conference List’
-Click on the name of your conference and scroll to the ‘Active PIN List’ at the bottom
-Click ‘(Rem)’ to the left of the conference code to delete the old code
-Click ‘Add PIN’ found directly above ‘Active PIN List’
-Name the new PIN
-Verify the PIN Style matches the style of the deleted PIN
-If desired, limit the PIN use
-Click ‘Add PIN’

Questions? 1.800.989.9239

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October 12, 2006 by DByrd.

Customer called in to change his conference name. I assisted him by walking him through his online account & making the proper modifications.

Changing a conference name is also possible from the admin page:
-Log into your customer account
-From the Conference Manager Tab, select View Conference List
-Click on the conference name you wish to change
-Click the Edit Button, then type the new Conference name in the appropriate dialogue box, then Click Update.

Posted in On Demand Conferences, Features | No Comments »

September 27, 2006 by DByrd.

Customer called in to ask how he could set up a new participant pin code. I gave him the options of having me change the pin for him or having me walk him through the process. He preferred to go through the process for future needs.

Adding Conference Codes can be done directly from the customer admin site!

To add a conference code:
*Go to ‘Conference Manager’ and click on ‘View Conference List’
*Click on the name of your conference and scroll to the ‘Active PIN List’ at the bottom
*Click ‘Add PIN’ found directly above ‘Active PIN List’
* Name the new PIN
* Verify the PIN Style matches the style of the deleted PIN
*If desired, limit the PIN use
*Click ‘Add PIN’

Questions? Call 1.800.989.9239

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September 21, 2006 by DByrd.

Customer called in to ask about managing pin codes. I advised him that he could, forever, use the original pins. We also went over “scheduling one time conferences & the adding & removing of the pins. Customer was very happy that he called in to ask because he would have never imagined that he would have so many privileges from his online account. He stated that he was glad with signing up & did not waste any time to hold his first conference call.

Posted in On Demand Conferences, Conference Call Scheduling | No Comments »