Customer called in to confirm her access numbers & pin codes. I sent her an email with her account information. To view your conference code(s) and access number(s): -Go to ‘Conference Manager’ and click on ‘View Conference List’ -Click on the name of your conference and scroll down until you see the access numbers and…
Customer called in to change his pin. I walked him through his online account to help him get more familiar with what it has to offer. To change a conference code or PIN: -Go to ‘Conference Manager’ and click on ‘View Conference List’ -Click on the name of your conference and scroll to the ‘Active…
Customer called in to change his conference name. I assisted him by walking him through his online account & making the proper modifications. Changing a conference name is also possible from the admin page: -Log into your customer account -From the Conference Manager Tab, select View Conference List -Click on the conference name you wish…
Customer called in to ask how he could set up a new participant pin code. I gave him the options of having me change the pin for him or having me walk him through the process. He preferred to go through the process for future needs. Adding Conference Codes can be done directly from the…
Customer called in to ask about managing pin codes. I advised him that he could, forever, use the original pins. We also went over “scheduling one time conferences & the adding & removing of the pins. Customer was very happy that he called in to ask because he would have never imagined that he would…
Customer called with an issue regarding the “click to listen” option for the name recording. Each time she attempted to listen to a name recorded, her computer was pulling up Dell Jukebox instead of her usual audio program. I explained to the customer that the settings on her computer had been changed and that I…
Customer called in to find out how they could listen to the participants/moderators recorded name. When you enter a conference call, the system requests you to record your name. This name recording can be listened to from the conference detail screen. How to listen to name recordings: 1. Log into your account: www.accuconference.com/customer 2. Click…
You might be wondering why there is a 404 access number in addition to your 800 access number. Just to clarify, anyone in the US 50 states (Hawaii and Alaska) or Canada can use the Toll-Free access number. We include a direct dial (404#) access number if you have participants overseas.
Customer called wanting to know how to find his Moderator Conference Code. If you have lost your Conference Card (wallet card), you can retrieve your Moderator Conference Code from your web management site. Login: www.AccuConference.com/customer/ **If you do lose your wallet card, it might be a good idea to change your codes – call use…
A new customer called in and learned that they could hold a conference immediately and also anytime they needed without having to contact us. Each of our accounts has at least one “On-Demand” conference (set of codes – Moderator/Participant) which can be used anytime without a reservation or schedule. In addition, customers can add as…