Customer called with an issue regarding the “click to listen” option for the name recording. Each time she attempted to listen to a name recorded, her computer was pulling up Dell Jukebox instead of her usual audio program. I explained to the customer that the settings on her computer had been changed and that I…
Customer called in to find out how they could listen to the participants/moderators recorded name. When you enter a conference call, the system requests you to record your name. This name recording can be listened to from the conference detail screen. How to listen to name recordings: 1. Log into your account: www.accuconference.com/customer 2. Click…