Customer – large retail chain – requested specific PINs for all their stores for easy tracking on conference calls. I have been emailed a list with the stores & corresponding store numbers. They want the store number to be part of the PIN. This can easily be setup. If fact, we can add a customer…
Customer called in to change his conference name. I assisted him by walking him through his online account & making the proper modifications. Changing a conference name is also possible from the admin page: -Log into your customer account -From the Conference Manager Tab, select View Conference List -Click on the conference name you wish…
Customer called with questions about the scheduling of a conference. They too were pleased on how they could give one time use pins to their participants. Creating One Time Pins with the click of a button: *Go to ‘Conference Manager’ and click on ‘View Conference List’ *Click on the name of your conference and scroll…
Customer called in to ask how he could set up a new participant pin code. I gave him the options of having me change the pin for him or having me walk him through the process. He preferred to go through the process for future needs. Adding Conference Codes can be done directly from the…
Customer called in to inquire about separate billing. I explained our accounting codes feature & gave different options on how to find out exactly who is using his account (such as permission based users). I gave them options of assigning moderator codes, recording his conference, adding accounting codes, viewing the call log, & adding more…