November 8, 2006 by DByrd.

Customer called in to ask about our dial in play back feature. We covered the set up, organization of the conferences, play back controls, & charges. We also, covered the downloading of a recording. She was very pleased to know that everything is available to her from her online account.

Once you have recorded a conference, you have the option to access it via dial in playback or by downloading it straight to your computer.

For Dial in Playback:
-Call customer service to make sure it is active your conference
-Dial into the same access number for the conference
-When it asks for your conference code, put a * in front of the code that you used to access the conference
-By default, the last 5 recordings will be accessible to your participants by date. They may choose the one they can listen to.
-You may control which recordings participants have access to via our customer admin site.

To Download a Recording:
-Log into the customer admin site.
-Put your cursor on “Conference Manager” and click on “View Conference List”.
-Select the conference that you want to download a recording from by clicking on the name of the conference.
-Scroll down until you see the Conference History
-Find the recording you wish to download by looking at the date of the conference.
-Right click on the “Recording” link, select “Save Target As” and start downloading it to your computer.

Need more help? 1.800.989.9239

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October 28, 2006 by DByrd.

Customer called in to activate two of his one time use conference lines for dial in play back. I explained the charges for dial in play back on his account.

You can allow playback on your recorded conferences by selecting “Allow Conference Dialin Playback” on the conference detail screen.

Participants can either press “#” and then their participant code to listen to a recorded call, or you can setup a Playback Participant conference code which will automatically join them to a recorded call when they dial in.

Questions? 1.800.989.9239

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October 26, 2006 by DByrd.

Customer called and inquired about associating a specific dial in playback pin to one recording for dial in playback on the same conference as opposed to having a different set of conferences for each recording.

If you need something specific and you can’t find it online, call us. We usually can setup something that fits your need exactly. In the case above, we can setup so a particular participant code will always be associated with one specific recording for playback making it easier on you and your clients.

1.800.989.9239

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October 19, 2006 by DByrd.

Customer called in to get assistance with setting up recording & play back on his account. I walked him through the procedure from his online account.

Activating Record and Playback can be done from the AccuConference Customer Site:
-Log into the customer site online at www.AccuConference.com
-Click on Conference Manager, then View Conference List
-Select the conference you would like to change by clicking on the conference name.
-Click on “Edit” at the top right of the screen
-Scroll down until you see the option to check the boxes marked “Allow Conference Dialin Playback” and “Automatically Record Conference”. Check those boxes.
-Click Update

Questions? 1.800.989.9239

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October 11, 2006 by DByrd.

Customer called in to request for one of her previously recorded conferences to be played into her live conference, this morning. I played the recording into her conference with no issues.

Playing a previously recorded conference into a live conference is easy from the customer admin site.
-Log into your customer account and from the Conference Manager Tab, click on View Conference List
-Click on the name of the live conference you wish to have
-Click the Edit button at the top right of the screen
-Choose from the drop down box which recording you would like recorded into your live conference then click Update.
-When you are on your call, use the online dynamic page to press the play button and play the previously recorded conference into your live conference

Call us with any questions: 1.800.989.9239

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