Customer called in to ask about our dial in play back feature. We covered the set up, organization of the conferences, play back controls, & charges. We also, covered the downloading of a recording. She was very pleased to know that everything is available to her from her online account. Once you have recorded a…
Customer called in to activate two of his one time use conference lines for dial in play back. I explained the charges for dial in play back on his account. You can allow playback on your recorded conferences by selecting “Allow Conference Dialin Playback” on the conference detail screen. Participants can either press “#” and…
Customer called and inquired about associating a specific dial in playback pin to one recording for dial in playback on the same conference as opposed to having a different set of conferences for each recording. If you need something specific and you can’t find it online, call us. We usually can setup something that fits…
Customer called in to get assistance with setting up recording & play back on his account. I walked him through the procedure from his online account. Activating Record and Playback can be done from the AccuConference Customer Site: -Log into the customer site online at www.AccuConference.com -Click on Conference Manager, then View Conference List -Select…
Customer called in to request for one of her previously recorded conferences to be played into her live conference, this morning. I played the recording into her conference with no issues. Playing a previously recorded conference into a live conference is easy from the customer admin site. -Log into your customer account and from the…
We can record both your audio and web conference for later playback via a flash file. Let us know before your call that you need the conference recorded. Once your conference is complete, we will send you a flash file you can post to your website.
Quote from one of our customer care specialists: “Customer called in to request “dial in play back” to be activated on the account. I offered to walk him through the process & mentioned that there is no reason for me to not be able to set up dial in playback, but that I would love…