Customer called in to ask about managing pin codes. I advised him that he could, forever, use the original pins. We also went over “scheduling one time conferences & the adding & removing of the pins. Customer was very happy that he called in to ask because he would have never imagined that he would…
If you have a conference and it has been deactivated, it most likely means you scheduled a conference from your conference manager page for a specific date and time. The online scheduler creates a unique code for the moderator and participant for the one-time use scheduled call. Once the scheduled call is over, the scheduled…
Customer called in inquiring about a general conference line. They stated that they always have to schedule a conference in order to receive pin codes. While they were on their online account I walked them through the conference manager & view conference list & pointed out the “on-demand” conference line. I offered to send the…
Customer called in needing to schedule a conference call. Each account has at least one conference (set of codes) which can be used “on-demand” whenever a call is needed – these conferences can be seen on your Conference Manager page. You do have the ability to schedule a conference call, however this is not required…