On your conference call, you can take questions one at a time by using the live Q&A feature on your account. In order to take questions, simply make sure that the conference call is in lecture mode. Lecture mode is enabled by clicking the “Lecture Mode” icon from the live call screen or by pressing…
Customer called in to ask about our dial in play back feature. We covered the set up, organization of the conferences, play back controls, & charges. We also, covered the downloading of a recording. She was very pleased to know that everything is available to her from her online account. Once you have recorded a…
Customer called in to ask if we had a function that would automatically record his conferences. I walked him through his online account & helped him set up the “automatically record conference” feature. He was amazed of how many features we had & how developed we have our services. He likes the idea of being…
Received a call regarding the call recordings. This caller was wanting to know what format the recording file is and whether they could choose the format. All of our call recordings are .wav format. Once the file is downloaded any recording software can be used to convert the .wav to any audio format. A couple…