There are a lot of cases where you may find that you need a little extra help from in the form of an operator assisted conference call. Recently, a customer called and spoke with one of the representatives, and our customer knew he wanted an operator on his conference call, but he didn’t know what…
On your conference call, you can take questions one at a time by using the live Q&A feature on your account. In order to take questions, simply make sure that the conference call is in lecture mode. Lecture mode is enabled by clicking the “Lecture Mode” icon from the live call screen or by pressing…
Using a preconference is a helpful tool for conference calls that have important or multiple invited speakers. There are three ways to place your conference call into pre-conference mode. In pre-conference mode, those who used a moderator or speaker code to access the conference call will be able to speak to each other, without being…
Customer – large retail chain – requested specific PINs for all their stores for easy tracking on conference calls. I have been emailed a list with the stores & corresponding store numbers. They want the store number to be part of the PIN. This can easily be setup. If fact, we can add a customer…
Customer called in to update billing information & to add a new contact. To update my billing/credit card information: -Go to the ‘Account’ tab and click on ‘My Account’ -Click ‘Edit’ in the right corner -Scroll down to ‘Credit Card Information’ and update -Click ‘Update’ at the bottom of the screen To add a contact:…
Customer called in to update his billing information. He also asked how he could add new users. I walked him through the process on his online account. He was pleased to have many options to modify his account. Adding Users Blog Entry Changing billing/credit card info : *Go to the ‘Account’ tab and click on…