Customer called in to change his pin. I walked him through his online account to help him get more familiar with what it has to offer. To change a conference code or PIN: -Go to ‘Conference Manager’ and click on ‘View Conference List’ -Click on the name of your conference and scroll to the ‘Active…
Customer called in to change his conference name. I assisted him by walking him through his online account & making the proper modifications. Changing a conference name is also possible from the admin page: -Log into your customer account -From the Conference Manager Tab, select View Conference List -Click on the conference name you wish…
Customer called in to request for one of her previously recorded conferences to be played into her live conference, this morning. I played the recording into her conference with no issues. Playing a previously recorded conference into a live conference is easy from the customer admin site. -Log into your customer account and from the…
Customer called in, fearing, that she would not be able to add a new conference line. I explained to her that she can have as many conference lines as she desires. She stated that she is very satisfied with her services & that we do a great job every time she calls customer service with…
Customer called with questions about the scheduling of a conference. They too were pleased on how they could give one time use pins to their participants. Creating One Time Pins with the click of a button: *Go to ‘Conference Manager’ and click on ‘View Conference List’ *Click on the name of your conference and scroll…
Customer called in to ask how he could set up a new participant pin code. I gave him the options of having me change the pin for him or having me walk him through the process. He preferred to go through the process for future needs. Adding Conference Codes can be done directly from the…
Customer called in to update his billing information. He also asked how he could add new users. I walked him through the process on his online account. He was pleased to have many options to modify his account. Adding Users Blog Entry Changing billing/credit card info : *Go to the ‘Account’ tab and click on…
Customer called in to ask about managing pin codes. I advised him that he could, forever, use the original pins. We also went over “scheduling one time conferences & the adding & removing of the pins. Customer was very happy that he called in to ask because he would have never imagined that he would…
Customer called in to update his billing information. He also asked how he could add new users. I walked him through the process on his online account. He was pleased to have many options to modify his account. Adding Permission Based Users to your account is easy! 1.) Click the Add link on the web-management…
Customer called in to ask if we had a function that would automatically record his conferences. I walked him through his online account & helped him set up the “automatically record conference” feature. He was amazed of how many features we had & how developed we have our services. He likes the idea of being…