Customer – large retail chain – requested specific PINs for all their stores for easy tracking on conference calls. I have been emailed a list with the stores & corresponding store numbers. They want the store number to be part of the PIN. This can easily be setup. If fact, we can add a customer…
Customer called in to ask about our dial in play back feature. We covered the set up, organization of the conferences, play back controls, & charges. We also, covered the downloading of a recording. She was very pleased to know that everything is available to her from her online account. Once you have recorded a…
Customer called in to go over our out dial feature. I explained the procedure & everything turned out fine. She was having a hard time reading the instructions from our website & could not complete her out dial. Follow these instructions to outdial to your participants in a conference call: -Dial into your conference as…
I assisted a customer with adding & deleting users. I walked her through her online account to help her get familiar with what the online account has to offer. She was glad that this option of deleting & adding users was provided to the customer. Adding Permission Based Users is easy Removing them is also…
Customer called in to activate two of his one time use conference lines for dial in play back. I explained the charges for dial in play back on his account. You can allow playback on your recorded conferences by selecting “Allow Conference Dialin Playback” on the conference detail screen. Participants can either press “#” and…
Customer called and inquired about associating a specific dial in playback pin to one recording for dial in playback on the same conference as opposed to having a different set of conferences for each recording. If you need something specific and you can’t find it online, call us. We usually can setup something that fits…
Customer called in to request assistance with updating her saved contacts. To edit your saved contacts, go to your Contact Manager, click on the contact, then click the Edit button. Need more help? 1.800.989.9239
Customer called in to confirm her access numbers & pin codes. I sent her an email with her account information. To view your conference code(s) and access number(s): -Go to ‘Conference Manager’ and click on ‘View Conference List’ -Click on the name of your conference and scroll down until you see the access numbers and…
Customer called in to update billing information & to add a new contact. To update my billing/credit card information: -Go to the ‘Account’ tab and click on ‘My Account’ -Click ‘Edit’ in the right corner -Scroll down to ‘Credit Card Information’ and update -Click ‘Update’ at the bottom of the screen To add a contact:…
Customer called in to get assistance with setting up recording & play back on his account. I walked him through the procedure from his online account. Activating Record and Playback can be done from the AccuConference Customer Site: -Log into the customer site online at www.AccuConference.com -Click on Conference Manager, then View Conference List -Select…