Customer called in to activate two of his one time use conference lines for dial in play back. I explained the charges for dial in play back on his account. You can allow playback on your recorded conferences by selecting “Allow Conference Dialin Playback” on the conference detail screen. Participants can either press “#” and…
Customer called and inquired about associating a specific dial in playback pin to one recording for dial in playback on the same conference as opposed to having a different set of conferences for each recording. If you need something specific and you can’t find it online, call us. We usually can setup something that fits…
Customer called in to confirm her access numbers & pin codes. I sent her an email with her account information. To view your conference code(s) and access number(s): -Go to ‘Conference Manager’ and click on ‘View Conference List’ -Click on the name of your conference and scroll down until you see the access numbers and…
Customer called in to update billing information & to add a new contact. To update my billing/credit card information: -Go to the ‘Account’ tab and click on ‘My Account’ -Click ‘Edit’ in the right corner -Scroll down to ‘Credit Card Information’ and update -Click ‘Update’ at the bottom of the screen To add a contact:…
Customer called in to get assistance with setting up recording & play back on his account. I walked him through the procedure from his online account. Activating Record and Playback can be done from the AccuConference Customer Site: -Log into the customer site online at www.AccuConference.com -Click on Conference Manager, then View Conference List -Select…
Customer called in to change his pin. I walked him through his online account to help him get more familiar with what it has to offer. To change a conference code or PIN: -Go to ‘Conference Manager’ and click on ‘View Conference List’ -Click on the name of your conference and scroll to the ‘Active…
Customer called in to change his conference name. I assisted him by walking him through his online account & making the proper modifications. Changing a conference name is also possible from the admin page: -Log into your customer account -From the Conference Manager Tab, select View Conference List -Click on the conference name you wish…
Customer called in to request for one of her previously recorded conferences to be played into her live conference, this morning. I played the recording into her conference with no issues. Playing a previously recorded conference into a live conference is easy from the customer admin site. -Log into your customer account and from the…
Customer called in, fearing, that she would not be able to add a new conference line. I explained to her that she can have as many conference lines as she desires. She stated that she is very satisfied with her services & that we do a great job every time she calls customer service with…