Customer called in to ask how he could set up a new participant pin code. I gave him the options of having me change the pin for him or having me walk him through the process. He preferred to go through the process for future needs. Adding Conference Codes can be done directly from the…
Customer called in to update his billing information. He also asked how he could add new users. I walked him through the process on his online account. He was pleased to have many options to modify his account. Adding Users Blog Entry Changing billing/credit card info : *Go to the ‘Account’ tab and click on…
Customer called in to ask about managing pin codes. I advised him that he could, forever, use the original pins. We also went over “scheduling one time conferences & the adding & removing of the pins. Customer was very happy that he called in to ask because he would have never imagined that he would…
Customer called in to ask if we had a function that would automatically record his conferences. I walked him through his online account & helped him set up the “automatically record conference” feature. He was amazed of how many features we had & how developed we have our services. He likes the idea of being…
Customer called in to ask about our services. When I went over our rate plans he decided to join right away. He could not believe that many features were included & that we offer free recordings. He liked the auto pay feature & the fact that he could manage, almost everything from his account, online….
Customer called with an issue regarding the “click to listen” option for the name recording. Each time she attempted to listen to a name recorded, her computer was pulling up Dell Jukebox instead of her usual audio program. I explained to the customer that the settings on her computer had been changed and that I…
We can record both your audio and web conference for later playback via a flash file. Let us know before your call that you need the conference recorded. Once your conference is complete, we will send you a flash file you can post to your website.