August 21, 2006 by DByrd.

Customer called wanting to know how to find his Moderator Conference Code. If you have lost your Conference Card (wallet card), you can retrieve your Moderator Conference Code from your web management site. Login: www.AccuConference.com/customer/

**If you do lose your wallet card, it might be a good idea to change your codes - call use at 1.80.989.9239

Posted in On Demand Conferences, Uncategorized | No Comments »

August 18, 2006 by DByrd.

If you ever have a question about any feature (Question and Answer, Scheduling Calls, etc.) pick up the phone and call us.  We are always ready to spend whatever it takes so that you feel comfortable with your AccuConference Account!  One customer called in before their conference in order to better understand the Live Call screen and controlling their Question and Answer session.  We spent the time necessary for them to understand and run their call smoothly.  Call us anytime with any question - 1.800.989.9239.

Posted in Customer Service | No Comments »

August 16, 2006 by DByrd.

A new customer called in and learned that they could hold a conference immediately and also anytime they needed without having to contact us.  Each of our accounts has at least one “On-Demand” conference (set of codes - Moderator/Participant) which can be used anytime without a reservation or schedule.  In addition, customers can add as many conferences (unique set of codes - Moderator/Participant) as they want or need at no additional charge.

Posted in On Demand Conferences | No Comments »

August 7, 2006 by DByrd.

The customer first wanted to comment about our outstanding services. She stated that she finds our services extremely user friendly all the way around. This includes the usage of features, assistance with organizing conferences by providing additional conference lines with assigned moderator & participant codes, the online account manager & the ease of setting up a conference call. She just called in to add an additional conference line.

Posted in Customer Feedback, Adding Conferences | No Comments »

August 4, 2006 by DByrd.

Received a call from a customer wanting to add a new conference line.  They did not know that their account can have as many unique conferences as they want.  The customer requested to add several unique conferences for the different departments at their organization.  We can add as many unique pairs of conference codes (what we call conferences) as you want or need - for instance utilize this distinction to keep track of usage per department, project or staff member.  These conferences will be visible via your Conference Manager.  You will also receive a physical card  for each conference on your account - or if you need multiple cards per conference, just ask!  1.800.989.9239

Posted in Adding Conferences | No Comments »