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August 31, 2006 by DByrd.
A new customer called in to inquire about the next step in order to use the account. They said all they received after sign up was a web page thanking them for the order. I let them know that the account was active and that an email would be sent with all of the account information. I kept them on the line until the email was received and explained the following: account information, logging in their account, scheduling a call and also that the codes that were assigned are permanent and reusable.
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