August 31, 2006 by DByrd.

A new customer called in to inquire about the next step in order to use the account. They said all they received after sign up was a web page thanking them for the order. I let them know that the account was active and that an email would be sent with all of the account information. I kept them on the line until the email was received and explained the following: account information, logging in their account, scheduling a call and also that the codes that were assigned are permanent and reusable.

Posted in Initial Signup | No Comments »

August 30, 2006 by DByrd.

Customer called in to find out how they could listen to the participants/moderators recorded name. When you enter a conference call, the system requests you to record your name. This name recording can be listened to from the conference detail screen.

How to listen to name recordings:
1. Log into your account: www.accuconference.com/customer

2. Click on Conference Manager

3. Under Conference History (near the bottom of the page) click “View” for the Conference you wish to hear the name recordings for

4. Under the Column “Name“, click on “Listen”

Questions? Call us anytime 1.800.989.9239

Posted in Name Recording, On Demand Conferences | No Comments »

August 29, 2006 by DByrd.

Customer called in to compliment on our wallet cards. They stated that it will come in very handy and will no longer need to go on or check a piece of paper on which the information for the conference line is written down on. If you have misplaced your wallet card, or would like additional copies, please call and we’ll send them to you at no additional cost- 1.800.989.9239.

Posted in Wallet Cards | No Comments »

August 28, 2006 by DByrd.

We offer two ways for you to obtain more detail on your conference calls. First, you can request detailed billing, which will print all of your conference details (per conference) on your PDF - just keep in mind that this will make your statement a lot larger. Second, we offer full conference details online via your conference management site. Login: https://www.accuconference.com/customer/

Posted in Conference Billing | No Comments »

August 22, 2006 by DByrd.

You might be wondering why there is a 404 access number in addition to your 800 access number.  Just to clarify, anyone in the US 50 states (Hawaii and Alaska) or Canada can use the Toll-Free access number.  We include a direct dial (404#) access number if you have participants overseas.

Posted in On Demand Conferences | No Comments »