July 27, 2006 by DByrd.

Customer called in inquiring about a general conference line. They stated that they always have to schedule a conference in order to receive pin codes. While they were on their online account I walked them through the conference manager & view conference list & pointed out the “on-demand” conference line. I offered to send the account information to them, but they stated that the information provided was enough.  You can also request wallet cards to be sent - these cards contain your conference codes and access numbers.  From your conference manager, you can also update and add new conference codes.

Posted in On Demand Conferences, Conference Call Scheduling | No Comments »

July 26, 2006 by DByrd.

Customer called in to inquire about separate billing. I explained our accounting codes feature & gave different options on how to find out exactly who is using his account (such as permission based users). I gave them options of assigning moderator codes, recording his conference, adding accounting codes, viewing the call log, & adding more conference lines to distinguish the usage of the account. They were amazed with everything that we have to offer to fulfill their needs. Call us if you have questions about anything listed above and how it can benefit your company - 1.800.989.9239

Posted in Features | No Comments »

July 25, 2006 by DByrd.

Quote from one of our customer care specialists:
“Customer called in to request “dial in play back” to be activated on the account. I offered to walk him through the process & mentioned that there is no reason for me to not be able to set up dial in playback, but that I would love to show him so he could be familiar with the process for future references. He agreed & was amazed of how much control he has of his conferencing features & services. He stated that it is a very user friendly website.”

Posted in Conference Recording Playback | No Comments »

July 20, 2006 by DByrd.

A customer called stating they are unable to find a place to add a new “On-Demand” conference to their account. We do not have the ability for end-users to add a new “On-Demand” conference at this time, however there is the ability to add a new “one-time-use” conference via the conference scheduler. Call us anytime to request a new set of “On-Demand” conference codes or even more wallet cards - 1.800.989.9239.

Posted in Adding Conferences | No Comments »

July 18, 2006 by DByrd.

Customer called in needing to schedule a conference call. Each account has at least one conference (set of codes) which can be used “on-demand” whenever a call is needed - these conferences can be seen on your Conference Manager page. You do have the ability to schedule a conference call, however this is not required unless the call will have more than 50 people in attendance. Call us anytime to setup a call over 50 people - 800-989-9239.

Posted in Conference Call Scheduling | No Comments »