Customer called in inquiring about a general conference line. They stated that they always have to schedule a conference in order to receive pin codes. While they were on their online account I walked them through the conference manager & view conference list & pointed out the “on-demand” conference line. I offered to send the…
Customer called in to inquire about separate billing. I explained our accounting codes feature & gave different options on how to find out exactly who is using his account (such as permission based users). I gave them options of assigning moderator codes, recording his conference, adding accounting codes, viewing the call log, & adding more…
Quote from one of our customer care specialists: “Customer called in to request “dial in play back” to be activated on the account. I offered to walk him through the process & mentioned that there is no reason for me to not be able to set up dial in playback, but that I would love…
A customer called stating they are unable to find a place to add a new “On-Demand” conference to their account. We do not have the ability for end-users to add a new “On-Demand” conference at this time, however there is the ability to add a new “one-time-use” conference via the conference scheduler. Call us anytime…
Customer called in needing to schedule a conference call. Each account has at least one conference (set of codes) which can be used “on-demand” whenever a call is needed – these conferences can be seen on your Conference Manager page. You do have the ability to schedule a conference call, however this is not required…
Received a call regarding the call recordings. This caller was wanting to know what format the recording file is and whether they could choose the format. All of our call recordings are .wav format. Once the file is downloaded any recording software can be used to convert the .wav to any audio format. A couple…