There are a lot of cases where you may find that you need a little extra help from in the form of an operator assisted conference call. Recently, a customer called and spoke with one of the representatives, and our customer knew he wanted an operator on his conference call, but he didn’t know what for.  The representative asked him what he was trying to accomplish and we were able to recommend the right  kind of operator service he needed.

Here is a quick run down of different operator services and what they accomplish.

• Operator Outdial: The operator will call each of your parties and greet them separately and then join them to the conference line. This is great to be used for depositions, court hearings, or meetings with international participants to ensure they do not have any costs for them.
• Operator Attended: An operator will join your conference call and do an introduction. They will also manage the lines and take Q&A so you can focus on the important task at hand — your conference call. This is a great option for those using our service for the first time or for calls with high profile individuals, like politicians or celebrities.
• Operator Answered: This gives you everything that you get with an operator attended conference except that our live representatives will answer your participants and collect specific information from them before allowing them into the conference. This is a great option for investor relations conferences or media relations events.

There are plenty of ways that operator services can be customized to your account.  If you have more questions, give us a call at 800.989.9239 to find out what kind of operator services are going to work best for you.